Call Centers
- Lower call times with access to unified inventory information
- Increase call center sales with future promising and in-transit inventory
Use Cases
Increase in online revenue from exposure of omnichannel inventory to customers online
Increase in online conversion rate for BOPIS from exposure of SKU-level inventory availability
Increase in forecasted order volume using Kibo automated inventory-based order routing
“Those are sales that otherwise wouldn’t have been made because that inventory wouldn’t have been available to eCommerce customers.”
Reserve-In-Cart Inventory
For most merchants, stock is only updated after an order is placed. Reserve-In-Cart protects inventory in customers’ carts from being sold during the shopping experience and mitigates the potential of lost sales.
Reserve-in-Cart can:
Future Inventory Promising
Prioritize stock on hand for fulfillment while promising future or in-transit inventory to meet customer demand and shorten wait times.
Kibo’s Future Available-to-Promise:
Inventory Segmentation
Quickly respond to market changes like shifting allocation to enable curbside pick-up and address channel needs like increasing Prime Day inventory in real-time.
Merchants with various channel strategies can:
Inventory & Site Search
There is nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.
With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.
Resources
Order Management: Only as Good as Your Inventory Visibility
Inventory management in an omnichannel e-commerce environment is anything but simple. Read this whitepaper – brought to you by Supply Chain Brain and sponsored by Kibo – to learn: Why inventory visibility is critical to…
The Forrester Wave: Order Management Systems, Q2 2023
Kibo named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023
The Ultimate Guide to Order Management
Download The Ultimate Guide to Order Management to learn how to build an omnichannel order management strategy that aligns with your business capabilities and customer needs.
Modern, microservices-based, API-first technology powers our unified commerce platform. See how Kibo can change the way you deliver unified customer experiences.